Q: Who do I call if there is an emergency in Building IV?
A: In the event of an emergency (an event that presents an imminent threat of serious property damage or injury) please contact the 24hr front desk by calling 305-432-5421.
Management Office Contact
Alex Marzoa
Property Manager
Office Line: 305-440-2773
Email: opmanager@castlegroup.com
Diana Quezada-Vela
Administrative Assistant
Office Line: 305-440-2773
Email: opadmin@castlegroup.com
Q: Who do I report non-emergency maintenance requests or pest control for Building IV to?
A: Please email: opadmin@castlegroup.com
Q: Who do I ask about the payment of my assessments?
A: Please contact Alex Marzoa at opmanager@castlegroup.com or 305-440-2773.
Q: Who do I send estoppel or document requests to?
A: These are to be requested directly to Castle Group Home Office using the attached guide. Click here for the guide.
Q: Who do I contact regarding maintenance of the Common Areas at Ocean Pointe?
A:Please contact the Castle Group office located in the guardhouse at the main entrance: (305)440-2773
Q: Who do I submit Rental Forms and INF payments to?
A:Rentals are to be entered into the Gatehouse portal, for assistance logging in please reach out to the management office at (305)440-2773. The INF Payments are paid to Ocean Pointe Commons.
Q: I’m having trouble with cable or internet in my unit. Who do I call?
A: Contact Hotwire directly at (800)355-5668.
Q: How do I obtain proof of insurance coverage for my mortgage company?
A: Please send request to contactus@pcis-fl.com or fax to 888-853-7192 with the following information:
- Name of association
- Full name(s) of unit owner(s)
- Full address including unit #
- Mortgage Clause
- Loan number
- Fax or e-mail to send Certificate of Insurance